Chính Sách | Helen Recipe

TERMS & CONDITIONS

1. General Information

This website is owned and operated by Helen Recipe Joint Stock Company.
Website: www.helenrecipe.com
Hotline: +84 916 812 666
Address: Pho Moi, Quoc Oai Commune, Hanoi City, Vietnam

By accessing, using this website, or placing an order with Helen Recipe, customers are deemed to have read, understood, and agreed to all the terms and conditions stated here.

Helen Recipe reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated version shall take effect immediately upon being published on the website.

1.1. Priority of Effectiveness

In the event of any difference, conflict, or inconsistency between the content displayed on the website and policy documents issued in PDF format, therefore the content of the PDF documents published by Helen Recipe Joint Stock Company shall have the highest legal validity and shall prevail.

These PDF documents include, but are not limited to:

Shipping Policy

Payment Policy

Return & Refund Policy

Other official notices and regulations of Helen Recipe

Customers are responsible for referring to the latest PDF versions published by Helen Recipe at the time of the transaction.

Access and refer to the official documents of Helen Recipe Joint Stock Company.:

2. Scope of Application

Điều khoản & Điều kiện này áp dụng cho:

Customers accessing the website www.helenrecipe.com

Customers contacting via Hotline / Fanpage / Zalo

Customers purchasing directly at: Pho Moi, Quoc Oai Commune, Hanoi City, Vietnam

3. Website Usage Conditions

When using the website, customers commit to:

Providing accurate personal information when placing orders

Not using the website for fraudulent, disruptive, or unlawful purposes

Not copying, using, or reproducing images, content, or designs from the website for commercial purposes without prior written consent from Helen Recipe

Helen Recipe reserves the right to refuse service or terminate access in cases of violation.

4. Product Information

Helen Recipe offers the following products:

Nuts and dried seeds

Dry cakes and packaged baked goods

Gift combos, gift baskets, and gift boxes

All products are dry goods, do not require refrigerated storage.

Product images on the website are for illustrative purposes only. Colors and packaging may vary slightly by production batch but do not affect product quality or functionality.

5. Pricing & Ordering

Product prices displayed on the website are retail prices at the time of ordering

Prices may change without prior notice

Orders are only confirmed after successful confirmation by Helen Recipe

Helen Recipe reserves the right to refuse or cancel orders in the following cases:

Incorrect customer information

Orders showing signs of fraud

Out-of-stock products or system pricing errors

6. Payment

Helen Recipe supports the following payment methods:

Cash on Delivery (COD)

Bank transfer

Direct payment at the store

E-wallets (if available)

Detailed regulations on payment methods, deposits, and payment issue handling are specified in the Payment Policy published on the website.

7. Shipping & Delivery

Orders are processed within 24 hours after confirmation

Delivery time depends on the delivery area and shipping unit

Shipping fees are clearly communicated at the time of ordering

Details regarding delivery time, fees, shipping partners, and delivery issue handling are specified in the Shipping Policy.

8. Returns – Refunds – Exchanges

Helen Recipe supports returns/exchanges/refunds in the following cases:

Defective or damaged products caused by manufacturing or transportation

Incorrect products or quantities delivered

Expired products or products not matching the description

Mandatory requirement:
Customers must provide an uninterrupted unboxing video from the time of receipt to product opening.
Detailed conditions, timelines, and procedures for returns and refunds are specified in the Return & Refund Policy on the website.

9. Limitation of Liability

Helen Recipe shall not be liable in the following cases:

Delayed delivery caused by shipping partners or force majeure events (natural disasters, epidemics, holidays, etc.)

Incorrect delivery information provided by the customer

Product damage caused by improper storage or handling by the customer after receipt

10. Information Security

Helen Recipe commits to:

Not storing customers’ bank card information

Not sharing payment information with third parties

Using customer information solely for order processing and customer support purposes

11. Governing Law & Dispute Resolution

Any disputes arising in connection with the use of the website or the purchase of products from Helen Recipe shall be:

Prioritized for resolution through mutual negotiation

In the event that no agreement is reached, resolved in accordance with the laws of the Socialist Republic of Vietnam

12. Contact Information

For any inquiries related to these Terms & Conditions, please contact:

Helen Recipe Joint Stock Company.
Address: Pho Moi, Quoc Oai Commune, Hanoi City, Vietnam
Hotline: +84 916 812 666
Website: www.helenrecipe.com