{"id":8057,"date":"2026-01-27T16:28:58","date_gmt":"2026-01-27T09:28:58","guid":{"rendered":"https:\/\/helenrecipe.com\/?page_id=8057"},"modified":"2026-02-04T14:26:54","modified_gmt":"2026-02-04T07:26:54","slug":"chinh-sach","status":"publish","type":"page","link":"https:\/\/helenrecipe.com\/en\/chinh-sach\/","title":{"rendered":"Ch\u00ednh S\u00e1ch"},"content":{"rendered":"
\n
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TERMS & CONDITIONS<\/p>\n\n\n\n

1. General Information<\/p>\n\n\n\n

This website is owned and operated by Helen Recipe Joint Stock Company.<\/strong>
Website: www.helenrecipe.com
Hotline: +84 916 812 666
Address: Pho Moi, Quoc Oai Commune, Hanoi City, Vietnam<\/p>\n\n\n\n

By accessing, using this website, or placing an order with Helen Recipe, customers are deemed to have read, understood, and agreed<\/strong> to all the terms and conditions stated here.<\/p>\n\n\n\n

Helen Recipe reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated version shall take effect immediately upon being published on the website.<\/p>\n\n\n\n

1.1. Priority of Effectiveness<\/p>\n\n\n\n

In the event of any difference, conflict, or inconsistency between the content displayed on the website and policy documents issued in PDF format<\/strong>, therefore the content of the PDF documents published by Helen Recipe Joint Stock Company shall have the highest legal validity and shall prevail<\/strong>.<\/p>\n\n\n\n

These PDF documents include, but are not limited to:<\/p>\n\n\n\n

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Shipping Policy<\/div><\/div>\n\n\n\n
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Payment Policy<\/div><\/div>\n\n\n\n
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Return & Refund Policy<\/div><\/div>\n\n\n\n
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Other official notices and regulations of Helen Recipe<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Customers are responsible for referring to the latest PDF versions published by Helen Recipe at the time of the transaction.<\/p>\n\n\n\n

Access and refer to the official documents of Helen Recipe Joint Stock Company.<\/strong>: <\/a><\/p>\n\n\n\n

2. Scope of Application<\/p>\n\n\n\n

\u0110i\u1ec1u kho\u1ea3n & \u0110i\u1ec1u ki\u1ec7n n\u00e0y \u00e1p d\u1ee5ng cho:<\/p>\n\n\n\n

\n
<\/svg><\/span>
Customers accessing the website www.helenrecipe.com<\/a><\/div><\/div>\n\n\n\n
<\/svg><\/span>
Customers contacting via Hotline \/ Fanpage \/ Zalo<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Customers purchasing directly at: Pho Moi, Quoc Oai Commune, Hanoi City, Vietnam<\/div><\/div>\n<\/div><\/div>\n\n\n\n

3. Website Usage Conditions<\/p>\n\n\n\n

When using the website, customers commit to:<\/p>\n\n\n\n

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Providing accurate personal information when placing orders<\/div><\/div>\n\n\n\n
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Not using the website for fraudulent, disruptive, or unlawful purposes<\/div><\/div>\n\n\n\n
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Not copying, using, or reproducing images, content, or designs from the website for commercial purposes without prior written consent from Helen Recipe<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Helen Recipe reserves the right to refuse service or terminate access in cases of violation.<\/p>\n\n\n\n

4. Product Information<\/p>\n\n\n\n

Helen Recipe offers the following products:<\/p>\n\n\n\n

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Nuts and dried seeds<\/div><\/div>\n\n\n\n
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Dry cakes and packaged baked goods<\/div><\/div>\n\n\n\n
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Gift combos, gift baskets, and gift boxes<\/div><\/div>\n<\/div><\/div>\n\n\n\n

All products are dry goods<\/strong>, do not require refrigerated storage.<\/p>\n\n\n\n

Product images on the website are for illustrative purposes only<\/strong>. Colors and packaging may vary slightly by production batch but do not affect product quality or functionality.<\/p>\n\n\n\n

5. Pricing & Ordering<\/p>\n\n\n\n

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Product prices displayed on the website are retail prices at the time of ordering<\/div><\/div>\n\n\n\n
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Prices may change without prior notice<\/div><\/div>\n\n\n\n
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Orders are only confirmed after successful confirmation by Helen Recipe<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Helen Recipe reserves the right to refuse or cancel orders in the following cases:<\/p>\n\n\n\n

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Incorrect customer information<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Orders showing signs of fraud<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Out-of-stock products or system pricing errors<\/div><\/div>\n<\/div><\/div>\n\n\n\n

6. Payment<\/p>\n\n\n\n

Helen Recipe supports the following payment methods:<\/p>\n\n\n\n

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Cash on Delivery (COD)<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Bank transfer<\/div><\/div>\n\n\n\n
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Direct payment at the store<\/div><\/div>\n\n\n\n
<\/svg><\/span>
E-wallets (if available)<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Detailed regulations on payment methods, deposits, and payment issue handling are specified in the Payment Policy<\/strong> published on the website.<\/p>\n\n\n\n

7. Shipping & Delivery<\/p>\n\n\n\n

\n
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Orders are processed within 24 hours after confirmation<\/div><\/div>\n\n\n\n
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Delivery time depends on the delivery area and shipping unit<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Shipping fees are clearly communicated at the time of ordering<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Details regarding delivery time, fees, shipping partners, and delivery issue handling are specified in the Shipping Policy<\/strong>.<\/p>\n\n\n\n

8. Returns \u2013 Refunds \u2013 Exchanges<\/p>\n\n\n\n

Helen Recipe supports returns\/exchanges\/refunds in the following cases:<\/p>\n\n\n\n

\n
<\/svg><\/span>
Defective or damaged products caused by manufacturing or transportation<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Incorrect products or quantities delivered<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Expired products or products not matching the description<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Mandatory requirement:
Customers must provide an uninterrupted unboxing video from the time of receipt to product opening<\/strong>.
Detailed conditions, timelines, and procedures for returns and refunds are specified in the Return & Refund Policy<\/strong> on the website.<\/p>\n\n\n\n

9. Limitation of Liability<\/p>\n\n\n\n

Helen Recipe shall not be liable in the following cases:<\/p>\n\n\n\n

\n
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Delayed delivery caused by shipping partners or force majeure events (natural disasters, epidemics, holidays, etc.)<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Incorrect delivery information provided by the customer<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Product damage caused by improper storage or handling by the customer after receipt<\/div><\/div>\n<\/div><\/div>\n\n\n\n

10. Information Security<\/p>\n\n\n\n

Helen Recipe commits to:<\/p>\n\n\n\n

\n
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Not storing customers\u2019 bank card information<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Not sharing payment information with third parties<\/div><\/div>\n\n\n\n
<\/svg><\/span>
Using customer information solely for order processing and customer support purposes<\/div><\/div>\n<\/div><\/div>\n\n\n\n

11. Governing Law & Dispute Resolution<\/p>\n\n\n\n

Any disputes arising in connection with the use of the website or the purchase of products from Helen Recipe shall be:<\/p>\n\n\n\n

\n
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Prioritized for resolution through mutual negotiation<\/div><\/div>\n\n\n\n
<\/svg><\/span>
In the event that no agreement is reached, resolved in accordance with the laws of the Socialist Republic of Vietnam<\/strong><\/div><\/div>\n<\/div><\/div>\n\n\n\n

12. Contact Information<\/p>\n\n\n\n

For any inquiries related to these Terms & Conditions, please contact:<\/p>\n\n\n\n

Helen Recipe Joint Stock Company. <\/strong>
Address: Pho Moi, Quoc Oai Commune, Hanoi City, Vietnam
Hotline: +84 916 812 666
Website: www.helenrecipe.com<\/p>\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_nectar_blocks_hide_post_title":true,"_nectar_blocks_transparent_header_effect":false,"_nectar_blocks_transparent_header_effect_color":"light","_nectar_blocks_header_animation":false,"_nectar_blocks_header_animation_delay":0,"_nectar_blocks_header_animation_effect":"fade","_nectar_blocks_page_css":"","_nectar_blocks_page_js":"","footnotes":""},"class_list":["post-8057","page","type-page","status-publish"],"yoast_head":"\nCh\u00ednh S\u00e1ch | Helen Recipe<\/title>\n<meta name=\"description\" content=\"Ch\u00ednh s\u00e1ch Helen Recipe minh b\u1ea1ch v\u1ec1 mua h\u00e0ng, \u0111\u1ed5i tr\u1ea3, v\u1eadn chuy\u1ec3n v\u00e0 b\u1ea3o m\u1eadt th\u00f4ng tin, \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i v\u00e0 tr\u1ea3i nghi\u1ec7m t\u1ed1t 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